FAQ

We specialize in professional-grade pet grooming supplies and accessories. Our product range includes airbrush systems, anti-slip mats, antistatic tools, apparel and attributes, bait pouches, bathing equipment, pet beds, cage beds, blade accessories, and much more. We cater to both professional groomers and dedicated pet owners who demand quality tools for pet care.

Our store serves two main customer groups: professional pet groomers who require reliable, high-performance tools for their business, and dedicated pet owners who want professional-grade care products for their beloved pets at home. Our products meet professional grooming standards while being accessible to all pet enthusiasts.

Absolutely! All our products are professional-grade and designed to meet the demanding standards of professional pet groomers, show pet handlers, and veterinary professionals. We understand that reliability and performance are crucial in professional settings.

While our primary focus is on pet grooming accessories that serve a wide range of animals, our product selection is particularly strong in supplies for dogs and cats. Specific product descriptions will indicate suitability for different pet types.

All orders are processed within 1-2 business days from our San Diego headquarters. You’ll receive a confirmation email once your order is being prepared for shipment.

We offer two shipping methods:

Standard Shipping – $12.95
• Carriers: DHL or FedEx
• Delivery Time: 10-15 days after dispatch
• Perfect for when you need supplies quickly

Free Shipping
• Carrier: EMS
• Delivery Time: 15-25 days after dispatch
• Minimum Order: $50+
• Ideal for planned purchases and bulk orders

We ship worldwide to most countries! However, we currently cannot ship to some Asian regions and remote areas. During checkout, our system will automatically verify if we can deliver to your location.

Yes! Once your order ships, you’ll receive a tracking number via email so you can monitor your package’s journey to your location. This helps you plan for your pet grooming needs accordingly.

We accept all major credit cards and secure online payment methods including:
• Visa
• MasterCard
• JCB
• PayPal

All payments are processed through secure, encrypted channels to ensure your financial information remains protected.

Absolutely. We use industry-standard SSL encryption to protect all your personal and payment information. Your data security is our top priority.

We want you to be completely satisfied with your purchase. If you’re not happy with any product, you have 15 days from the receipt date to initiate a return. Please contact our customer service team to start the return process.

To be eligible for return, items must be in their original condition – unused, unwashed, and with all original tags and packaging intact. For grooming tools and accessories, they should be clean and free of any pet hair or residues.

Customers are responsible for return shipping costs unless the return is due to our error or defective products. We recommend using a trackable shipping service for returns.

Our dedicated customer support team is here to help with any questions or concerns. You can reach us at:
Email: [email protected]

We typically respond within 24 hours during business days.

While you can checkout as a guest, creating an account allows you to track your order history, save your shipping preferences, and enjoy faster checkout on future purchases.