Our Commitment to Your Satisfaction

At Pawfect Care Store, we understand that both professional groomers and pet owners rely on high-quality equipment and accessories. We stand behind our products and want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help make it right.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation.

Shipping Methods & Timeframes

  • Standard Shipping:
    • Carrier: DHL or FedEx
    • Cost: $12.95
    • Delivery Time: 10-15 business days after shipment
  • Free Shipping:
    • Available for orders over $50
    • Carrier: EMS
    • Delivery Time: 15-25 business days after shipment

International Shipping

We ship worldwide (excluding some Asian regions and remote areas). International orders may be subject to customs fees and import duties, which are the responsibility of the customer.

Returns & Exchanges Policy

Return & Exchange Timeframe

We accept returns and exchanges within 15 days from the date you receive your items.

Return Conditions

  • Items must be in original, unused condition
  • All original packaging and tags must be included
  • Items must be in resalable condition
  • Proof of purchase is required

⚠️ Non-Returnable Items

For health and safety reasons, the following products cannot be returned or exchanged:

  • Blade accessories & Blades (hygiene reasons)
  • Apparel & attributes (unless defective)
  • Beds for cages & Beds (unless unopened in original packaging)
  • Opened personal care items

Step-by-Step Return Process

Step 1: Submit Return Request

Email our customer service team at [email protected] with the following information:

  • Subject: Return/Exchange Request – Order #[Your Order Number]
  • Body: Include your order number, order date, items to return with quantities, reason for return, and preferred resolution (refund or exchange)
  • Customer Information: Full name, email address, and phone number

Step 2: Receive Authorization

Within 24-48 hours, you’ll receive:

  • Return authorization number
  • Shipping instructions and return address
  • Pre-paid shipping label (if applicable)

Step 3: Ship Your Return

Package your items securely including:

  • All items in original condition
  • Original packaging and accessories
  • Copy of your return authorization
  • Original receipt or order confirmation

Step 4: Processing & Refund

Once we receive your return:

  • We’ll inspect items within 3-5 business days
  • You’ll receive email confirmation of approval/denial
  • Refunds processed to original payment method

Refund Timeline & Methods

Refund Processing Time

5-7 business days after we receive and approve your return.

Refund Methods

  • Credit Card Payments: Refunded to original card (Visa, MasterCard, JCB)
  • PayPal Payments: Refunded to your PayPal account
  • Store Credit: Available upon request for faster processing

Note: International refunds may take additional 3-5 business days to appear on your statement.

Exchange Process

For exchanges:

  • Follow the same return process above
  • Specify the item you’d like to exchange for
  • We’ll ship the new item once we receive your return
  • Price differences will be refunded or charged accordingly

Shipping Costs

  • Standard Returns: Customer pays return shipping
  • Defective/Damaged Items: We provide pre-paid return label
  • Exchange Shipping: We cover shipping for replacement items

Need Help With Your Return?

Our dedicated support team is here to assist you:

  • Email: [email protected]
  • Response Time: Within 24 hours during business days
  • Store Address: 4719 Pike Street, San Diego, US 92111

International Returns

As we serve customers worldwide (excluding some Asian regions and remote areas), please note:

  • Return shipping costs are the customer’s responsibility
  • Customs documentation may be required
  • Processing may take additional 2-3 business days
  • Refunds will be in original currency of purchase

Thank you for choosing Pawfect Care Store for your pet grooming needs. We appreciate your business and are committed to ensuring your complete satisfaction with our products and services.